What three items should be included with any support ticket?

Including a list of steps to reproduce the error is critically important when submitting a support ticket. This information allows the support team to understand the specific actions that led to the issue encountered. By following the same steps, they can replicate the problem on their end, which is essential for effective troubleshooting and finding a solution.

When submitting a support ticket, providing clear and detailed steps not only speeds up the process but also reduces the back-and-forth communication that might occur if the support team struggles to understand how the issue occurred. Consequently, this increases the chances of a quicker resolution to the problem.

Having additional information, such as verbose logs, test user information, and text or screenshots of relevant logs from Braze, could also be beneficial. However, the primary need is to clearly convey how to reproduce the issue, making the list of steps to reproduce the error a fundamental component of a well-structured support ticket.